Continually assess and enhance customer satisfaction by constant interaction with the customers to achieve a minimum customer satisfaction index of 85%.
Make constant efforts for innovation through Research and Development activity for increasing the range of HIMEDIA products by developing 20 new products and up-gradation of products every year.
To develop culture of commitment to quality by up- gradation of skills and improvement in work methods to restrict the rejection level below 0.4%.
We all at HiMedia are firmly committed to design, develop and manufacture products like Dehydrated Culture Media, Ready Prepared Media, Culture Media Bases, Antimicrobial Susceptibility Discs, Bacteriological Differentiation Aids, Products used in Animal Cell Culture, Plant Tissue Culture, Molecular Biology, Diagnostic reagents & Kits, Diagnostic instruments, Medical devices and Marketing of Laboratory Chemicals that meet requirements of customers, interested parties and legal requirements and enhance their satisfaction through effective implementation & improvement of Quality Management System including QMS & QMS for medical devices, providing worldwide technical service.
We strive to achieve this through up-gradation of technical knowledge of all employees, their involvement & setting up quality objectives.